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Resume

A seasoned Senior Technical Writer with 5+ years of experience leading global documentation strategies, process improvements, and content standardization across multinational organizations. Proficient in DITA/XML and thriving in Agile environments, I create user-focused, high-impact documentation for enterprise software and industrial systems.

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Beyond traditional documentation, I’ve driven innovation through Digitalization, Next-Gen Interactive Documents, and Workflow enhancements that boosted the usability, efficiency, and stakeholder engagement.

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As a finalist in a United Nations Technical Writer selection, I am recognized for my global documentation expertise and stand at the intersection of technical precision, innovation, and cross-functional collaboration, delivering clarity at scale and value to forward-thinking teams.

Work Experience

2024-2024

Lennox International

Senior Analyst - Technical Writer

Solely managed end-to-end documentation from India, collaborating daily with U.S. stakeholders. Owned the complete documentation lifecycle, ensuring accuracy, consistency, and timely delivery across complex systems in a high-impact, globally aligned environment.

2020-2024

Kone Corporation

Senior Technical Writer

Led global documentation projects across Europe, USA, and Asia. Mentored junior writers while managing stakeholder collaboration, content planning, and delivery along with ensuring high-quality, scalable documentation aligned with international standards and regional business needs.

Technical Writer

Served as an individual contributor creating technical documentation for both global and local business units. Delivered structured, user-focused content across multiple platforms, ensuring compliance, clarity, and usability in engineering and service documentation.

Junior Technical Writer

Gained hands-on experience developing diverse hardware and software documentation. Collaborated with cross-functional teams to create accurate, clear, and accessible manuals, supporting both field technicians and end-users across various product lines.

Skills

Core Skills

  • Technical Writing

  • Structured Authoring

  • Translation

  • Content Planning & Development

  • Product Manuals

  • Global Communication

  • Stakeholder Management

Technical Skills

Tools

Process Skills

  • DDLC & SDLC

  • Agile/ Scrum

  • DITA/XML

  • HTML & CSS

  • Markup & Markdown

  • SaaS

  • API Documentation

  • AI Chatbots

  • Content Management System (CMS)

  • Adobe Experience Manager (AEM)

  • Oxygen XML

  • Madcap Flare

  • JIRA

  • Snagit

  • Acrolinx

  • MS Visio

  • Adobe Acrobat

  • Adobe Illustrator

Education

2014-2018

Anna University

Bachelor of Engineering in Mechanical Engineering with a strong foundation in technical concepts, problem-solving, and design. Developed analytical and documentation skills that laid the groundwork for a career in technical communication and innovation.

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